1. Home
- What is this company? What do they do?
- What is your quality and your price? (For Commercial and Multi Family customers - communicate to credible contractors who can represent painter to client.)
- How do I know I can trust you?
- How do I know that you are credible? How do I know that you will make the correct recomomendations and give me the correct information for my home?
- Customer testimonials?
- Who have you done business with?
2. About Us
- What is this company and what do they do?
- What is the origin story of this business?
- Where is it located?
- How do you differ from other painting companies?
- What is your background and experience?
-
2.1 Founders
- What is your background and experience?
-
2.2 Painters
- Who are the painters and what are their backgrounds?
-
2.3 Media/News
- Is there any press about you or your organization?
3. Services
- What services do you offer?
Estimates
- How much will it cost to do my painting job?
- How long will my job take?
- How soon can you get started?
- What is the price? This is especially important to the real estate asset manager.
Safety
- SAFETY - Lead paint - how do you protect the environment and the workers from lead paint and proper disposal?
- SAFETY - Are you licensed, bonded and insured?
- SAFETY - Do you use ladders and equiptment safely?
- SAFETY - How do you handle paint fumes? Impact on humans, pets... Environmental concerns... paint disposal process?
3.1 Process for Commercial Customers
3.2 Process for Residential Customers
3.3 Process for Multi-Family Customers
- How does it work (ie., How do I get scheduled? Do you require a deposit?) - Interesting design idea to handle most common process questions
- How easy to you make it for me to make a decision and get it scheduled? (CRM automated signing, etc.)
- What is your service area? What geographic areas do you service? Greater Seattle Area
- How will you protect my tenants/home owners?
- What kind of paint do you use?
- What prep do you do? How do I ensure you will do a good job? I want a real craftsman...
- How do you protect my plants/landscaping?
- How do you handle difficult access, home on a slope, large home, etc?
- Are you going to dump your paint bucket in my get garden, how do you keep your job site?
- Do you provide a honey bucket for your workers?
- What is your warranty?
- How responsive are you for punch list items? What is your process for concluding the job?
- Can you help me pick out colors? How does color selection process work?
- Do you have the crew size to handle a large multi family project?
- Are your workers vetted and have the proper etiquette to represent the company? Smoking in appropriate places, and making sure the tenants aren't offended and complaining?
- Are you accurate in your estimate of timeline and communcate with me if there are delays? (i.e., set expectations appropriately with tenants)
- Value engineering - If you can give me options that will save me money and add value, I will give you more business.
- How do I know you will be on schedule? I have tenants moving in on Jan 1 and the job has to be completed (how deep is your crew?)
- How many FT office people do you have? Do you have the administrative capability to handle our big jobs?
- Being professional, courteous, appropriate to customers
- How will this raise my property value/affect my investment?
4. Gallery (or Projects?)
- Where can I see photos of your previous work?
Commercial
- What other commercial jobs have you done?
Residential
- What other residential jobs have you done?
Multi-Family
- What other multi family jobs have you done?
5. Contact Us
- How do I contact you?
- How do I contact you to change/cancel/manage my painting job/appointment?
6.1 Thank you (sent when registration question form is submitted)
- Did they receive the form I just submitted?
6. Social Media Buttons
- Are you on social media?
- How can I see your social media posts?
7. Estimate button
(Takes user to estimator tool/form)
- How do I get an estimate for my painting job?
- How much will it cost to do my painting job?
- How long will my job take?
- How soon can you get started?
- What is the price? This is especially important to the real estate asset manager.
^Back to top